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1 Introduction

qp99 ("we", "our") is an online gaming platform operated for players in Bangladesh. When you use our website, create an account, or use our services, you provide us with certain information. This privacy policy explains how we collect that information, the purposes for which we use it, who we may share it with, and the measures we take to protect your information.

Please read this policy carefully. Continuing to use our platform means you have agreed to the terms of this privacy policy. If you have any questions about any part of this policy, contact us at [email protected].

2 Information We Collect

We may collect the following categories of information:

2.1 Personally Identifiable Information

• Full name and date of birth
• Email address
• National ID or passport number (for identity verification)
• Residential address

2.2 Financial Information

• Payment details relevant to bKash, Nagad, Rocket, or bank transfers
• Deposit and withdrawal history
• Transaction amounts and dates

2.3 Technical Information

• IP address and device identifiers
• Browser type and version
• Operating system
• Cookies and session data
• Site access times and page visit information

2.4 Gaming Activity Information

• Play history, bet amounts, and results
• Bonus and promotion usage records
• VIP level and rewards information

3 How We Collect Information

We collect information in several ways:

• Information you provide directly: Information you give us during account registration, payment processing, or when contacting support.
• Automatically collected information: Information collected through cookies, log files, and similar technologies when you visit our website.
• Through third parties: Information received from identity verification and fraud prevention service providers.
• Through payment providers: Transaction confirmation information received from bKash, Nagad, Rocket, and banking partners.

4 How We Use Your Information

We use the information we collect for the following purposes:

4.1 Service Delivery and Operations

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Delivering gaming services without interruption
• Providing bonuses, cashback, and VIP benefits

4.2 Security and Legal Compliance

• Age verification — only users aged 21 or above may use an account
• Preventing fraud, money laundering, and other unlawful activities
• Implementing and monitoring responsible gaming policies
• Meeting applicable legal obligations

4.3 Service Improvement

• Conducting analysis to improve the user experience
• Identifying and resolving technical issues
• Research to develop new features and games

4.4 Communications

• Sending account and transaction notifications
• Responding to customer service inquiries
• Sending promotional information with your consent

5 Cookie Policy

qp99 uses cookies and similar tracking technologies on the website. Cookies are small text files stored on your browser or device.

5.1 Types of Cookies

• Essential cookies: Required for the core functionality of the site, such as login sessions and security verification.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Used to understand how the site is used, which helps improve the service.

You can disable cookies by changing your browser settings, but doing so may affect some functionality of the site.

6 Information Sharing and Disclosure

qp99 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

6.1 Service Partners

• Payment providers: bKash, Nagad, Rocket, and banking partners receive the information necessary to process transactions.
• Identity verification services: Information may be shared with verification partners to complete the KYC (Know Your Customer) process.
• Technology infrastructure: Server and cloud service providers store data, but they are bound by strict confidentiality agreements.

6.2 Legal Requirements

Information may be disclosed in response to a lawful request from a competent legal authority, by court order, or to comply with applicable law. Where the law permits, we will endeavour to notify you in such cases.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets involving qp99, user information may be transferred. We will give you advance notice of any such change.

7 Data Retention

We retain your personal information for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations. Generally:

• Information for active accounts is retained for as long as the account remains active.
• Financial and transaction records are retained after account closure for the period required by applicable law.
• Information for inactive accounts is deleted or anonymised after a set period.
• Information relating to fraud or dispute investigations may be retained for an extended period.

8 Data Security Measures

qp99 uses industry-standard technology and processes to protect your personal information:

• SSL encryption: All data transferred between your browser and our servers is encrypted.
• Secure databases: Stored data is kept in encrypted, access-controlled environments.
• Two-factor authentication: An additional security layer for account access.
• Regular security audits: Routine checks to identify and address system vulnerabilities.
• Restricted access policy: Only authorised staff have access to the information they need.

However, no method on the internet is 100% secure. While we strive for the highest level of protection, we cannot guarantee complete security. It is your responsibility to keep your account password confidential and not share it with others.

9 Your Rights

As a user of our platform, you have the following rights:

9.1 Right of Access

You may request to know what information we hold about you.

9.2 Right of Rectification

If any of your information is inaccurate or incomplete, you may request that it be corrected.

9.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted, though some information may need to be retained due to legal obligations.

9.4 Right to Object to Processing

You may opt out of marketing communications at any time.

9.5 How to Exercise Your Rights

To exercise any of the above rights, contact us at [email protected]. We will process your request within a reasonable time.

10 Protection of Minors

qp99 strictly prohibits account registration and use of the platform by anyone under the age of 21. We do not knowingly collect any information from minors. If age verification reveals that an account violates this condition, it will be closed immediately and the related information will be deleted.

If you are aware that a minor is using our platform, please let us know at [email protected].

11 Third-Party Links and Services

Our platform may include services from game providers such as Pragmatic Play, Spribe, JILI, PG Soft, and others. These third parties have their own privacy policies and are responsible for how they manage information. We do not control their operations. We recommend reading their own privacy policies before using these services.

12 International Data Transfers

Our servers or service providers may be located outside Bangladesh. Your information may be transferred to countries that may not have data protection laws at the same level as Bangladesh. However, we ensure that any data transfer is carried out in accordance with the standards of this privacy policy and that appropriate contractual safeguards are in place.

13 Policy Changes and Updates

We may update this privacy policy from time to time. If any significant changes are made:

• The update date on this page will be changed.
• A notification may be sent to the account email for important changes.
• A special notice may be displayed on the platform.

Continuing to use our service after a change means you have agreed to the new policy. We therefore recommend checking this page regularly.