Responsible Gaming at qp99 —
Your safety is our priority
Gaming is a form of entertainment — qp99 is always by your side to make sure it never becomes a problem. Use our tools and support, and play safely.
Why we value Responsible Gaming
qp99 believes online gaming is enjoyable only when done in a controlled and mindful way. To earn the trust of players across Bangladesh, we have built a transparent, safe, and humane environment. Our responsible gaming policy gives every player the opportunity to stay in control of their own gaming experience.
We want you to see gaming as a source of fun — not as a financial solution or a way to relieve stress. Whenever you feel gaming is affecting your daily life, that is the moment to consider reaching out for our support.
- Ability to set deposit and spending limits
- Self-exclusion and time-out tools
- 24/7 live chat support in Bengali
- Strict 21+ age verification system
- Ability to review gaming history and spending
Recognize the warning signs
If any of the following signs appear, you should take a break and seek help:
- You are spending more than your budget and cannot stop
- You keep playing to recover losses ("chasing losses")
- You are neglecting family or work because of gaming
- You are lying or hiding things about your gaming
- You are borrowing money or spending savings on gaming
- You feel restless or anxious when you are not playing
Our Responsible Gaming Tools
qp99 provides you with several powerful tools to manage your gaming — completely free of charge.
Deposit Limits
You can set a maximum daily, weekly, or monthly deposit limit. Once a limit is set, it cannot be increased before the set period ends — this keeps you protected from overspending.
Time-Out Feature
If you feel you need a short break, use the time-out feature. You can temporarily suspend your account for anywhere from 1 day to 6 weeks. During this time, no betting or deposits will be possible.
Self-Exclusion
If you feel gaming is causing problems, self-exclusion is an important step. Activating this tool will completely close your account for a chosen period (from 6 months up to 5 years).
Gaming History Review
You can view your complete betting history, win and loss records, and a detailed breakdown of total spending at any time. Analyzing your spending patterns makes it easier to make informed decisions.
24/7 Support Team
For any concerns or issues related to gaming, contact our Bengali live chat support team. Trained support representatives are available around the clock — without judgment and with empathy.
Minor Protection
qp99 strictly enforces a 21+ age requirement. Verification at account creation and through regular checks ensures that no minor is using the platform.
For adults only
A minimum age of 21 is required to register and play on qp99. This rule is mandatory and there are no exceptions.
For ages 21+Why age verification matters
Protecting minors from gaming is one of our most important responsibilities. qp99 verifies identity and age at the time of account creation and for certain transactions.
If there are minor members in your household, use a PIN or password on your device. Do not hand your device to others while logged in to your qp99 account.
If you suspect a minor is using your account, notify our support team immediately. We will act quickly.
How to use the tools
These safety tools can be accessed directly from your qp99 account.
Setting a deposit limit
Go to Account Settings and find the "Responsible Gaming" section. From there, set your maximum daily, weekly, or monthly deposit amount. Remember, lowering a limit takes effect immediately, but increasing one requires a 7-day waiting period.
Activating a time-out
From the "Responsible Gaming" settings, choose your time-out duration — 24 hours, 7 days, 14 days, or 6 weeks. Once activated, you will not be able to log in or carry out any financial activity until the time-out ends.
Activating self-exclusion
To request self-exclusion, contact our live chat support directly or submit a request from Account Settings. State your preferred duration (6 months, 1 year, 2 years, or 5 years). Promotional emails will also be stopped during this period.
Monitoring gaming time
View your daily and weekly play time in the account dashboard. Review this information regularly for genuine self-awareness. You can also set a maximum daily session time if you wish.
The golden rules of safe gaming
Following these simple habits will keep gaming enjoyable at all times.
Set a budget in advance
Decide how much you are willing to spend before you start playing. Accept that losing this amount is possible — it is the cost of entertainment.
Set a time limit
Fix a specific time for each session. Set an alarm — when time is up, take a break, whether you are winning or losing.
Consider your state of mind
Do not play when you are feeling down, stressed, or under the influence of alcohol. Play with a clear head and for fun.
Stop trying to recover losses
Do not place bigger bets trying to recover after a loss — this is one of the most risky behaviors there is.
Need help? We are here.
Contact our support team for any concerns about gaming. Our trained support representatives are always ready to help in Bengali.
If you have a gaming problem, do not hesitate to reach out — everything you share will remain confidential.
Responsible Gaming FAQ
Answers to frequently asked questions are provided below.
Play with joy and with responsibility
Enjoy your favorite games on qp99 — within your limits, safely, and mindfully.